Refund policy
Return Policy
We want you to be completely satisfied with your purchase! If you are not fully satisfied, we accept returns under the following terms:
1. Return Window:
You may return most items within 7 days from the date of delivery for a full refund or exchange. Some exceptions apply for certain items, such as personalized products, or sale items.
2. Condition of Items:
Returned items must be in their original condition, unused, and with all original tags and packaging. Any items that have been damaged, worn, or altered will not be accepted for a return.
3. Return Process:
To initiate a return, please follow these steps:
- Send us an email at kosherthings@gmail.com.
- Include a photo of the item ,your order number and contact number .
- State the reason for your return and select whether you would like a refund or an exchange.
4. Refunds:
Once we receive and inspect your returned item, we will process your refund via online payment . Please allow 5-7 business days for the refund to appear in your account.
5. Return Shipping Fees:
Customers are responsible for the return shipping cost unless the return is due to a mistake on our part (e.g., wrong item or defective product). In such cases, we will cover the return shipping cost.
6. Non-Returnable Items:
Some items are non-returnable, including but not limited to:
- Gift Cards
- Personalized/Customized Products
- Hygiene Products (e.g., beauty products)
- Digital Downloads
7. Exchanges:
If you wish to exchange an item, please follow the return process and place a new order for the item you'd like.
8. Damaged or Defective Items:
If you receive a damaged or defective product, please contact our customer service team immediately (within 7 days of receiving your order) with photos of the damage. We will offer a replacement or refund as appropriate.
9. International Returns:
For orders shipped internationally, the return process may vary. Please reach out to our customer support team for specific instructions.